FAQ

For what ailments/ illness can I consult a doctor here?

Who can use Aceso healthApp services? Can I get a doctor of my choice?

Aceso healthApp can be used by anyone above the age of 16 years with a secure identification process. Users can also book appointments on behalf of their children if they are under 16 years of age.
Aceso healthApp is an Online Doctor Consultation Platform. We ensure standardization of quality services and deliver satisfactory doctor consultation services to the end user. All our doctors are highly qualified & experienced in treating the various medical concerns pertaining to preventive healthcare.

We have health cards provided by our company which even covers OPD consultation. How are your service beneficial to us?

Health cards or the insurance card may provide you with 1 or 2 free consultations or a discounted rate. However, by using our app, you can avail unlimited consultations for your whole family. You can consult from your home or your office and thus, avoid the unnecessary waiting time at hospitals/clinics for getting appointments. Here, you avoid wasting time in activities such as travelling/waiting and can also opt to get medicines delivered straight to your doorstep.
Thus, Aceso healthApp saves your time and health, apart from being extremely affordable!

You are limited by providing GP consultation only. How does it help the entire family? 

How do I get an appointment? What happens if I miss my appointment?

Aceso healthApp at present allows for Two (2) days advance doctor Bookings/appointments. There are two types of appointments –
(1) Waiting and (2) Scheduled
Waiting Appointment: Connects you to the doctor in the immediately next available time slot within 15 minutes.
Scheduled Appointment:  You get to book a time slot for a doctor consultation in advance as per your convenience.
If you miss an appointment, you can check the immediate time slots for doctor consultation that are available. Subsequently, you can also book an appointment. MyMediApp also provides One Time Consult option and subscription model in which you can avail unlimited doctor consultations for your subscription period.

How do I keep track of my medical records?

Can I receive a prescription for medication?

At the end of the consultation, you will be receiving the doctor’s prescription in an e-prescription format. The e-prescription will be sent to your email and you can also view it in ‘My Appointments’ section of the App. Using this, you can order/ purchase medicines from any pharmacy in India.
Note: Doctors at MyMediApp cannot prescribe medication that are classified as Narcotic Drugs.

If my dependents are unaware about the usage of smart phone, hoe do they connect with your doctors? If there any reminder service for our appointments?

Don’t worry! On behalf of your dependents, you can always book a time-slot. They will get a call on the given phone number at the specific time, and all they need to do is receive it.
There is also a provision for an ‘appointment reminder’ through a SMS notification that will be sent to your registered mobile number prior to the consultation.

Can I book two appointments for two of my family members at the same time, using the same account?

Unfortunately, you cannot book both the appointments at the same time from the same account. Instead, you can schedule the appointments at two different timings.

How is Aceso healthApp different form other online service providers?

MyMediApp provides online Doctor Consultation Service with GPs (General Physicians). By ensuring high standards and 100% quality assurance in services and offerings, Aceso healthApp attempts to provide the best teleconsultation with any doctor. Thus, it helps patients resolve their problems at the earliest. The focus is to provide the best in-class online consultation experience with doctors that can be easily availed from anywhere.

After undergoing investigations suggested by Aceso healthApp doctors, will it be possible to consult the same doctor for a subsequent visit?

It depends on the doctor’s availability and the time of your call. However, you will not experience any difference in the quality of treatment. This is because after every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.
Moreover, all the doctors at Aceso healthApp are highly qualified and are very well experienced in their fields. In this manner, we ensure standardization of treatment and assure you the best of services.

If a patient is not satisfied with first doctor e-consultation, then what would be the second option?

As we follow a set protocol for treatment with a group of highly qualified and experienced doctors, we assure only of the best quality of treatment.
However, in the unlikely event where you are not satisfied after a consultation, you can book another consultation where you’ll be assigned another doctor. After every consultation, your medical history is updated so that the subsequent doctor can take off from exactly where the previous consultation had ended.

Why should I use Aceso healthApp services for non-emergency cases when I am capableto self-diagnosis?

Nowadays, people are well-educated and can easily procure information since it is available in abundance – but often, this leads to misdiagnosis. On the other hand, Aceso healthApp provides online doctor consultations from expert doctors and which is also extremely affordable.

If my prescription is unclear or I am having doubts regarding the treatment, then whom do I approach?

For any queries please do reach out to us on our customer support services where you can always raise a concern. You can also reach us at – +91 – 8822 126 126, where we are available from 9 AM to 10 PM (Monday to Sunday).

If we don’t use the application for more then a year/several months even after paying the subscription fees, will my data get saved or erased in your app?

We strictly comply with the legal aspect and maintain ethical standards. Keeping this in view, we ensure that your data is secure and available for 3 years from the date of your subscription.

Do you also deliver medicines at home? 

Aceso healthApp has tied-up with Med Plus, which facilitates the delivery of medicines to your doorstep.

Do you guarantee satisfaction of Service?